Your single subscription. Your panel. Your support.
A working AI member-services concierge for the discretionary mutual model. Submits a request to the panel, books GP24, explains what's typically supported, signposts therapy and emergency care — without ever calling Benenden insurance, and without ever promising approval.
What Lorikeet can deliver for Benenden Health
A concierge AI agent built around the mutual model — the panel review process, GP24, mental health access, and 900,000 members across one flat subscription.
Submits a discretionary request end-to-end
Member says "my GP wants me to have an MRI." The agent collects the clinical reason, sets honest expectations about the panel process, and submits. Returns the reference and the 14-21 day timeline. Never promises approval.
Books GP24 in seconds, 24/7
Books a virtual GP appointment by phone or video, in the member's chosen window. Always asks first if anything sounds urgent — and signposts 999 / NHS 111 before any booking flow if it does.
Mental health support without overpromising
Explains the 24/7 helpline (no waiting period) and panel-reviewed therapy access (after six months). Handles "I'm not coping" with care — signposts Samaritans and 999 if there's any crisis signal, before anything else.
Finds approved providers near the member
Postcode in, three approved providers out — Benenden Hospital, Spire, Nuffield Health and partners. Reminds the member they need an approved discretionary request before booking treatment.
Explains the mutual model, not insurance
"Is this insurance?" is one of the hardest questions in this sector. The agent explains the £12.80/month subscription, the panel process, and how Benenden differs — without using a single insurance term as if it applied.
Plain-English workflows your team owns
Member services writes the workflow in plain English. Clinical leadership signs off on the safety floor. Operations signs off on routing. No engineering ticket — and no chance the agent quietly starts calling discretionary requests "claims."
This demo? Built from scratch for Benenden Health.
Real logic for the moments that matter — submitting a discretionary request, booking GP24, explaining the panel process, finding an approved provider, handling the cancellation conversation. Seven subworkflows under one router. One AI, the mutual model honoured at every turn.
Read your business
Knowledge base covering the mutual model, GP24, mental health access, the panel process, joining and leaving, what's typically supported.
Wrote your workflows
Eight workflows: a router, discretionary requests, GP24 booking, member benefits, mental health support, find an approved provider, the mutual model, and cancellation.
Mocked your tools
Eight tools — member lookup, discretionary request history, request submission, GP24 booking, mental health access, provider search, membership details, cancellation — wired to a Jane Doe persona with a knee MRI in panel review.
Pressure-tested
Ten scenarios across happy paths ("submit my MRI"), edge cases ("will my hip replacement be covered?"), friction (appeals), and clinical-advice refusals. Clinical-advice refusal passes 100% — every time.
Read the simulations report
We pressure-tested the demo across 7 categories — including a clinical-advice-refusal row that must hit 100%. Read the full breakdown, the deliberate weak spot the report calls out, and the iteration roadmap.
See the Simulations ReportReady to add the world's best CX AI?
Connected to Benenden's real member data, the panel system, and GP24 booking. The same warmth, the same restraint, the same hard line at clinical advice — at the scale of 900,000 members.
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